It's the beginning of the year, so you'll see dozens of "Year in Review" and "Predictions for the Coming Year" articles about the search engine industry. I have to admit, I was going to jump on the bandwagon myself, but as I started looking at what I would say, one thing dominated the future landscape for the next 4 years to such an extent that it made all the other developments pale in comparison. This tsunami of change will shape and affect every corner of the business. Search as we know it will be swept away because of it, and all the search providers we know will scramble to readjust and find their place in the new landscape. When Microsoft enters search, all else will become a footnote in the history of the web.

So, forget Yahoo and Google. Sorry Looksmart and Ask Jeeves, you've been pushed off the front page. Today, the spotlight is on Microsoft, and how they will likely change the face of web search. In this column, I won't be talking about industry impact. Instead, with the help of our Organic Search wiz, Rob Sullivan, I'm looking at the promise of Microsoft's research itself, and what the tool may actually look like.

MS Search..It's all about Indexing

First, Microsoft is looking to solve a long standing desktop irritation. And when they find the answer, it will change the indexing of file information forever.

The current way of finding files on your computer leaves a lot to be desired. There has been no single system that effectively searches content from multiple file formats. To solve that problem, Microsoft is looking to employ three different technologies. First, to ensure compatibility, Microsoft will continue to use their NTFS File Structure system. They will combine it with the indexing capabilities of a SQL server relational database and the file labeling potential of XML. The new system is called WinFS.

WinFS

The problem with current file systems is that they are hierarchal. Files occupy one single place within a nested pyramid of file folders. But people don't tend to think that way. A file may be relevant in a number of different ways, depending on the context in which you're looking for it.

The other problem with hierarchal systems is that they need a librarian. Someone has to establish and organize the hierarchy. Usually this organization is established in anticipation of the context in which you'll have to reaccess this information.

I know there are people out there who are diligent about filing away every single document in a well organized file system, but for the 99% that make up the rest of us, our hard drives are a vast junk yard of old files, spreadsheets and emails. More often than not, we desperately use Microsoft's find file application to try to track down that elusive bit of information we're looking for.

The other problem is that there is no good way to quickly search a number of different file formats for a scrap of information that may be hidden in one of them.

Microsoft's new WinFS will work on top of the current NTFS structure, but it will introduce a dramatic new way of indexing files and their contents. XML tags will be used to send relevant information to an SQL database. It will bridge the current gap between indexable structured data, stored in a database and data which has been un-indexable, stored in unstructured formats such as Word documents, webpages and email messages. It also allows users to add "metadata", identifying tags to existing files. For instance, a picture file could include information about the subject of the picture, or a sound file could include information about the audio captured.

Stuff I Have Seen

A Microsoft research team has been working on a prototype application called SIS, or Stuff I've Seen. Although it's focus is to help users find files and information on their desktop, its implications for web search functionality could be dramatic. It pulls information from multiple file formats, including emails and webpages, and records them in a single index. This allows the user to search through them using a powerful interface that allows for the application of several filters at the same time. The search process becames a real time iterative process, allowing the user to quickly narrow down the search to the most relevant findings.

Implicit Query

"Stuff I've Seen" gives the user a powerful tool to find files and information on their desktop. Implicit Query (the link goes to an interesting Powerpoint presentation prepared by the Microsoft Research team) goes one step further by continually searching and retrieving information based on what the user is doing. As the program tracks user behaviour, it refines its model of what is important and relevant to the user and filters the search results accordingly. This is an extension of Microsoft''s Lumiere research which has modeled the Bayesian logic behind the current automated assistance functionality.

In an example, a Microsoft researcher was typing an email to a colleague about an upcoming conference. As she was typing, Implicit Query brought up presentations, slides and documents prepared for the conference in it's results panel. In another instance, she was preparing an email to another colleague about a broken link in her group's website. Before she was finished, she was shown an unopened email that contained the fix.

Memory Landmarks

A third Microsoft project doesn't hold nearly the same promise for web search, but it would make an interesting add on feature. Memory Landmarks can add historical remarks to a list of chronological search results. For example, if you were searching for articles regarding the capture of Saddam Hussein, you could sort the list by date and Memory Landmarks would indicate where on the list the capture took place.

What will MS Search look like

I think the above prototype applications give us some real clues as to what Microsoft Search will look like. As Microsoft works on the new Longhorn OS, we have to remember:
  • As Microsoft works on ways to index and search files locally, it's a logical extension to apply the new technology to web search.
  • Longhorn's Indigo makes a major move away from object oriented programming towards web services. There will be a much richer and deeper exchange of information between your local computer and web service sites. This allows for much greater localization in search tools.
  • Microsoft has a long history of incorporating what were 3rd party stand alone applications into their applications and operating systems. They have already identified search as one of the key activities people do online.
  • Microsoft's ASI (Adaptive Systems and Interaction) research department is working to make their systems more intuitive and intelligent by letting them learn how the user works and adapting itself accordingly.
  • Microsoft is working on desktop applications that will dramatically change how people launch searches for information.
Given all this, here is what I believe Microsoft Search will eventually look like;

Microsoft will use WinFS as the basis for eventually indexing every document on the web. Remember, because it's integrated at the OS level, it will be native to every Microsoft IIS server on the internet. It gets around the current problem of the "invisible" web by allowing web publishers to include metadata to allow for quicker indexing. Its SQL foundation will make indexing of data based information quick and transparent, as was shown when legal publisher Lexus Nexus allowed Microsoft to index a portion of their huge database.

This common indexing procedure will erase the dividing line between desktop searches and web searches. The entire web will be accessible from the Microsoft search sidebar. What's more, the next evolution of "Stuff I've Seen" and "Implicit Query" will monitor what you're working on and provide suggested information sources and files from both your desktop and the web.

If a user wants to launch a manual search, the current trial and error method of search (try a search, check the results, refine the query and try again if you don't find what you're looking for) will become much quicker and more powerful with an interface that allows for real time updating of results as filters are applied and parameters are tweaked. I'm willing to bet that Microsoft will also unveil leading edge natural language query technology that will mine web data based on interpreted concepts and not the current structured query method used on most search engines. By the time Microsoft Search is unveiled, I believe a more intuitive search interface will be standard on all the leading search portals.

Search functionality will eventually be integrated into every Microsoft application, much as the ubiquitous Office Assistant (I can't tell you how much I hate that damned paper clip..until I need him) is now. Microsoft will be able to capitalize on this by selling sponsored search suggestions that will also be offered via the implicit query channel. For instance, if you're writing an email about an upcoming business trip to New York, the Microsoft search pane will offer airfare and hotel specials, as well as suggestions of things to do while in New York.

Microsoft will be able to monitor everything you do. The more you do on your desktop, the more Microsoft and its applications will learn about your preferences and priorities. Their ASI research will allow them to adapt search functionality and personalize it just for you. So the search results you see won't be the same as everyone else's. Personalization will move beyond just geographic location to take into account the types of sites you tend to visit, business priorities, your typical workday activities and even your lifestyle interests. Big Brother lives, and his name is Microsoft!

Finally, Microsoft's Indigo feature in Longhorn will remove the distinction between server side tasks and client side tasks. Therefore, local indexes will be utilized whenever possible to increase search performance and the options for personalization. The line between your desktop and the internet will become more and more indistinct as time goes on.

Implications for the Real World

Today, I just wanted to focus on what Microsoft's search could look like. In writing this, I kept asking the same question, "Boy, I wonder what this means for Google?" Obviously, the gang at Google is very aware of the impending threat of Microsoft search. So, in the next NetProfit, I'm going to ask our head of Organic Search, Rob Sullivan, to join me for a little brainstorming. We started chatting today by the water cooler and he has some very interesting theories. Stay tuned!
January 12, 2004





Gord Hotchkiss is President and CEO of Enquiro, Canada's leading search engine marketing firm and one of the top firms in North America. His articles are regularly published in both on and off line newsletters, including Marketing Monitor, SEOToday, Marketing and many other trade journals. Enquiro's own information portal is www.searchengineposition.com.

With an extensive 20 year background in the marketing and advertising business, Gord has been working to increase client's search engine visibility since 1996 and has specialized in search engine marketing since 1999.








Search Engine Guide > Gord Hotchkiss > Searching for Dominance: What Will Microsoft Search Look Like?