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I have lost count on how many times I have heard business owners say "I know I need to be blogging/on Facebook/MySpace/Twitter, but what I don't know is how to get started?'  When I ask how they KNOW that they need to be using these tools, I am answered with either a blank stare, or a 'well everyone else is using them!'

Apparently, John has been getting asked these same type of questions.  As he points out, these are the WRONG questions to be asking! 

Here are some questions you should be asking before launching a social media strategy:

  • How would social media fit into my overall marketing strategy?  Does it align?
  • What are the specific advantages of blogging?  Social networks?  Twitter?  What are the drawbacks of each?
  • Should I consider outsourcing my social media marketing if I don't have the time?
  • Am I willing to be more open with my customers and give them the ability to communicate more freely with me?
These are the types of questions you should be asking before you decide to dive into the social media waters.  Social media is not something that can work for every business, and small businesses in particular have special issues (such as time and staff) that need to be considered closely before they decide to launch a social media strategy.

Don't assume that these tools are right for you, or that you should even consider using them.  Do your homework and find out what these tools are capable of, and whether or not you are ready and willing to use them as they are intended.



Mack Collier is a social media consultant, and author of The Viral Garden, a blog focusing on marketing and social media. He also is a frequent contributor to the website Marketing Profs, as well as the marketing blog Daily Fix.

Known for his 'community-first' approach to blogging and social media, Mack focuses on teaching companies how they can use social media to excite and engage their customers, as well as better understand and market to them.

Mack is a requested speaker and has advised companies of all sizes on their social media strategies, from small businesses and startups, to companies as large as Dell and Nettwerk Music. His writings have been referenced in several mainstream publications and websites, including The Washington Post, MSNBC.com, Ad Age, CNET, and The Boston Globe.

Comments (3)

All good questions, but it still doesnt take away from the fact that most all companies can be involved in some sort of social media whatever the budget and whatever the size of the company.

I don't think the case for social media is proven yet as it all seems to take so much time.

I find taht when I talk to small business owners, I become very non-committal and admit that I do some of it but I can't give them poistive recommendations.

Yes it can work driving traffic and creating attention but it's the dollars per hour figure that has to be proven

Companies have to be sure that they can swim before diving to the social media waters or the results will be very bad.

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Mack Collier is a social media consultant, and author of The Viral Garden, a blog focusing on marketing and social media. He also is a frequent contributor to the website Marketing Profs, as well as the marketing blog Daily Fix.

Known for his 'community-first' approach to blogging and social media, Mack focuses on teaching companies how they can use social media to excite and engage their customers, as well as better understand and market to them.

Mack is a requested speaker and has advised companies of all sizes on their social media strategies, from small businesses and startups, to companies as large as Dell and Nettwerk Music. His writings have been referenced in several mainstream publications and websites, including The Washington Post, MSNBC.com, Ad Age, CNET, and The Boston Globe.

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