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In organizations where priorities are constantly changing and everyone has a very tight deadline, there are many issues surrounding web analytics that can arise. I will mention some of these issues in a moment but the key to web analytics in a corporate culture is evangelizing it. Getting as many key stake holders trained on its usefulness and getting them to understand the importance of web analytics has become a necessity in order for web analytics to receive any type of priority. As an analyst, the more people you can get on your side the more you can push things like testing, deep dives, best practices and the importance of tagging.

But, without further ado, here are some major pains for web analytics in a corporate culture:

  • Web Analytics is the last thing on people's minds. A massive email campaign is about to be released and right after the send button is pushed, someone asks how each link in the campaign will be tracked.
  • Web Analytics is a part time role for a Jr. team member. You think you have all of your bases covered because the new guy, who has 6 months of marketing experience attended a Google Analytics webinar last week.
  • Lack of understanding of what metrics are important to your business: If people on your team are more concerned with rankings and impressions than conversions and ROI, then you've got issues.
  • Who needs an analyst when you've got a $100,000 product: A product with all the bells and whistles is fantastic but without someone who knows how to implement it and pull the right data, it can become useless very quick.
  • More Excitement then Execution: Everyone is pumped about web analytics and can't wait to see the results but one of two things happens: The excitement shortly dies down OR you have no ownership for the excitement so that strategies get built around it.

Manoj Jasra is currently a Sr. Analyst at Shaw Communications Inc. Prior to Shaw, Manoj was the Director of Technology and Sr. Strategist at Enquiro Search Solutions. He has been in the Search Marketing Industry since 2002, since then, his learning in marketing and business strategies as they relate to online has led him to become an expert in Search Marketing/Web Analytics, providing consultation and implementation strategies for clients. Manoj frequently writes in his blog about the latest in the Web Analytics and SEM Industry.

Comments (2)

Comment on #2 on your list

I think that these responsibilities are slowly being pulled away from junior staff now that there seems to be a shift in focus from how visitors found the site to what they are doing on the site. This role now requires a much wider understanding of the site as a whole and users, which can be provided by experienced senior staff with ease.

I personally am a one-woman team, and I dread analysis, but it is so crucial for any online campaign.

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Manoj Jasra has been in the search marketing industry since 2002 with Enquiro Search Solutions, where his technical background in programming and software made him a key member in the development of several proprietary industry tools.

Since then, his learning in marketing and business strategies as they relate to online has led him to become a resident expert on Search Marketing/Web Analytics.

Manoj also authors the blog, Web Analytics World, which features Manoj's insight on the Search Marketing and Web Analytics Industry.

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Enquiro offers a complete solution for your business needs - everything from Organic SEM & SEO to managing your Sponsored SEM strategies (PPC). Enquiro also provides in-house research to help you build stronger Search Engine Marketing relationships through usability resolutions with your target market - leveraging technology to bridge the disconnect between intent and lead.

However, more than anything else, Enquiro knows the value of having a robust analytics solution to track and measure success.

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Manoj Jasra is currently a Sr. Analyst at Shaw Communications Inc. Prior to Shaw, Manoj was the Director of Technology and Sr. Strategist at Enquiro Search Solutions. He has been in the Search Marketing Industry since 2002, since then, his learning in marketing and business strategies as they relate to online has led him to become an expert in Search Marketing/Web Analytics, providing consultation and implementation strategies for clients. Manoj frequently writes in his blog about the latest in the Web Analytics and SEM Industry.