Your site search data, the phrases your website users type into your internal site search engine, is data that is swimming with insights into helping to make satisfied customers with your web site. If you are someone that is responsible for the performance of a site, this is most likely information that you've never looked at and may have not even known existed. But, you're going to want to become familiar with it because it's about the best place you can go online to learn what your users want. Read the first post in this series for why.
Let's start with a major analysis type that we can use with this data to improve performance, pattern analysis.
With this type of analysis, you look at what your queries have in common or what's odd about them. Basically, as the name suggests, any patterns that you can identify when looking at the main phrases being used by your visitors. If you study these groups, you should be able to gain insights into the content your visitors want and need. Take a look at these search terms for a minute or two (click for enlarged version)...
In looking at the queries, you can clearly tell this site is in the medical field. What kinds of interesting patterns do you see? Here are a couple of my observations...
I could keep going, but this gives you an idea of the different types of groupings that you will come up with if you just observe what the queries are. Once you do this, you will start to see patterns emerge that will give insight into what's going on with your visitors. This will lead you to ask a lot of questions that will start you down the road to finding answers to why searchers are acting the way they are. That's where the gold is.
Here are some of the types of patterns you should keep your eyes open for that will help improve your site...
Sometimes thing will jump out at you immediately after you identify a pattern and other times you might have to play with the data a bit. After you've established patterns and have identified the questions that they spark, it's time to seek out those in your organization that can answer the questions about visitor intent thoroughly. Those answers will be a helpful guide to improving your web site performance.
Mike Fleming specializes in Analytics and Paid Search for Pole Position Marketing, a leading search engine optimization and marketing firm helping businesses grow since 1998. You can follow Mike on Twitter at @SEMFlem. Mike enjoys playing, writing and recording music along with playing basketball to get his workout in. He resides in Canton, Ohio with a girl who threw a snowball at him one day…then married him.
Mike and the team at Pole Position are available to help clients expand their online presence and grow their businesses. Contact them via their site or by phone at 866-685-3374.
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