"I was wondering if organic and paid search efforts can actually hurt conversion rates. My logic is this: Before you undertake PPC advertising or organic SEO, some customers found you on the web anyway. Perhaps they were extremely motivated to find you and had a higher propensity to become customers than the visitors you could attract through advertising or higher organic rankings. I understand that your overall sales would still be higher, and efforts would still provide attractive ROI. I was just wondering if you've seen it happen. My logic is that while I would still convert the original visitors, visitors that find me now, who didn't find me before, might convert at a lower rate than the original group...if that were the case, # conversions would definitely go up, but rate of conversion may drop. Is that possible?"
Which business would you want? The one that gets one visitor each month who converts, or the one that gets 100 visitors each month where 20 convert? It's a 100% conversion rate versus a 20% conversion rate, but I know which one I would rather own.
Conversion rate is only a tool. It can be helpful to calculate to project future sales based on visitor increases and it can be useful to get a handle on how persuasive your site is, but your goal isn't higher conversion rate--it's higher conversions.
If you can dramatically increase your visitors even though these new visitors have a lower conversion rate, you usually are still better off as long as it didn't cost you much to attract them.
Also, search attracts people who buy later, so you can't assume that the same people would discover your site in other ways. In other words, don't worry about your conversion rate, except as a way to judge how persuasive your site is. It's not an end in itself. What you are looking for are higher sales. And it stands to reason that by casting a wider net, you might lower your conversion rate, but isn't that OK?
Originally posted on Biznology Blog.
Mike is an expert in search marketing, search technology, social media, publishing, Web personalization, and Web metrics, who regularly makes speaking appearances.
Mike's previous appearances include ClickZ Live, RKG Summit, Ticket Summit, Webdagene, the CiTE conference, and the Forrester Marketing Conference.
Mike also founded and writes for the Biznology newsletter and blog, is the co-author of the best-selling Search Engine Marketing, Inc., and sole author of Do It Wrong Quickly, named by the Miami Herald as one of the 11 best business books of 2007.
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