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Search Engine Optimization Case Study - Part 2
By Heather Lloyd-Martin - November 02, 2001 (From the Rank Write Roundtable Newsletter)

~~~Writing for the Search Engines and Your Prospects~~~

Hello, everyone!

Welcome to my virtual office. Grab a seat anywhere you like (don't worry, I cleaned the dog hair off the furniture before you came). Now that you're relaxed and happy, let's look at the Nobscot.com's site together. Last week, Jill recommended specific SEO tweaks - and now I'll discuss the writing.

To make things easy, I'll be splitting this up over two weeks. This week, I'll evaluate Nobscot.com's SEO writing, and discuss what they can do to make the search engines smile. Next week, we'll review their copywriting angle, and discuss ways they can improve their pitch and conversion rates.

Ready, let's go....

Where are the keyphrases?

As Jill mentioned last week, the keyphrases for this site are "exit interview," "exit interviews" and "employee retention." As a side note, I would always run a Word Tracker report on both plural and singular variations. It's entirely possible that one usage pulls better than the other, and you should consider putting the "high pulling" variation on the home page. In this case, both the singular and plural have very similar results, so they included them both.

Now, let's look at the copy. Jill mentioned, "Exit interview(s)" appears a total of seven times. Now, don't think that she meant that your keyphrases can appear like this(s). When she discussed this, please note that she meant that "exit interview" appeared four times, and "exit interviews" appeared three times. She wasn't saying to put (s) in the phrase! Those are two different body copy keyphrases, and should be treated as such. And, please, oh please, never type something like "widget(s)" and think that's all you need to do to capitalize on the two keyphrases "widget" and "widgets." The search engines won't know what the (s) means, so you won't benefit. Not to mention, having an (s) in your copy will compromise your marketing flow. In fact, I'd say, "just say no to (s)."

Now, on to the other keyphrase. "Employee retention" doesn't appear at all. Oops - big mistake. If you want to rank well on a keyphrase, it has to appear in the body copy. Period.

Links, links. Who's got the links?

In this case, Nobscot has 'em! We've discussed how hyperlinking your keyphrases (as in, Online Exit Interviews) is a smart maneuver. Internal links are important, and search engines consider linked keyphrases as "more relevant." More relevant means higher rankings to you, so use this technique whenever you can.

Headline heaven.

Every marketing piece needs headlines. Why? Because people quick-scan headlines to understand if a page (whether direct mail or Web page) is relevant to their needs. Search engines also love headlines (again, it's that relevancy thing); so including a keyphrase within a headline will make them smile.

The Nobscot site doesn't use headlines or subheadlines. In fact, the main "headline," "Thank you for visiting us at the HR Technology Conference in Baltimore, Maryland," includes NO keyphrases at all. In fact, it actually alienates people who did not attend the conference (which is probably the majority of their surfers). We'll talk about how to get around that in next week's marketing evaluation.

There are no subheadlines within the page. Although it could be argued that the bullet-pointed keyphrase links are headlines, they really aren't. Strong headlines shout your benefits - and currently, what they have merely indicates a feature. We'll discuss more about the power of headlines next issue.

Length does matter.

There's one place where this site shines - the copy length. With 273 words, they're giving themselves enough space to create a persuasive marketing message and make the search engines happy. Nobscot gets an A-plus for this.

Stay tuned for next week! I'll be providing specific writing suggestions about how to make the power of consumer psychology work for Nobscot's site. If you're new to consumer psychology and copywriting - or need a refresher course - next week's issue is for you!

Heather


~~~Send Us Your Questions~~~

If you have questions about online copywriting or search engine optimization (or both!), just zip us an email to questions@rankwrite.com. We've had some folks ask if their question was "too basic" to be printed - and you don't have to worry about that! There are no "stupid" search engine optimization or copywriting questions, so ask away!