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One of the biggest concerns I've heard from businesses that are considering exploring social media and viral marketing is the fear of negative feedback. The bad news is, no matter how carefully you tread, no matter how genuine your involvement is, you may find yourself getting slammed by the very audience you are trying to reach. The good news is, if you go into a social media campaign with honest interest in engaging in a dialogue with your customers, you'll be able to weather the storm. (skip to "Hide and Speak: Develop Very Thick Skin" by Jennifer Laycock)
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Jennifer Laycock is the Editor of Search Engine Guide, an educational web site aimed at translating the search marketing world into something that small business owners can understand. Jennifer specializes in common sense search engine marketing, viral marketing and customer outreach via social media and blogs. A former search marketing consultant and in-house trainer, Jennifer’s clients have included companies like Verizon, American Greetings and Highlights for Children. Her primary clients now are a little girl named Elnora and a little boy named Emmitt.