It's only a matter of time before the entire world starts to get it, but it seems that the travel industry is the latest to catch on. What is "it?" The idea that bloggers are changing the way that companies do business, including the way that they relate to their customers. The New York Times has a great article today that discusses the way some travel companies are starting to interact with bloggers and the various ways in which it's paying off.

From the article:

"Bloggers have the potential to change business travel," said Clancy Ratliff, an assistant professor of English at East Carolina University, in Greenville, N.C., who wrote her dissertation on blogging. "Maybe they haven’t reached a critical mass yet, the way bloggers have in other places. But their influence may be growing."

Some are taking them as seriously as the work of journalists. For example, Marriott International began an ambitious program to reach bloggers this spring. Its efforts included asking bloggers to speak to its corporate communications team, inviting them on press trips and offering them news in advance of print media.

"A lot of business travelers are getting their information from blogs," said John Wolf, a Marriott spokesman. "We wanted to have a better understanding of blogs."

To do that, Marriott assigned an employee to monitor the blogosphere and generate daily reports on what bloggers were writing about the company. It also began pitching bloggers on Marriott-themed postings, recently offering bloggers an exclusive about a plan to put airline check-in stations in its lobbies. "The news got out there within minutes," Mr. Wolf said.

It's exciting to read a main stream press article that talks about large companies finally starting to understand the value of interacting with bloggers. As I've pointed out time and time again, simply taking the time to run an occasional search to find out what people are saying about your business, and then coming up with a plan to respond can be an essential part of your marketing and public relations campaign.






About the Author

Jennifer Laycock is the Editor of Search Engine Guide, an educational web site aimed at translating the search marketing world into something that small business owners can understand. Jennifer specializes in common sense search engine marketing, viral marketing and customer outreach via social media and blogs. A former search marketing consultant and in-house trainer, Jennifer’s clients have included companies like Verizon, American Greetings and Highlights for Children. Her primary clients now are a little girl named Elnora and a little boy named Emmitt.

Jennifer Laycock is the Editor of Search Engine Guide, an educational web site aimed at translating the search marketing world into something that small business owners can understand. Jennifer specializes in common sense search engine marketing, viral marketing and customer outreach via social media and blogs. A former search marketing consultant and in-house trainer, Jennifer’s clients have included companies like Verizon, American Greetings and Highlights for Children. Her primary clients now are a little girl named Elnora and a little boy named Emmitt.