December 3, 2007 Comments (4)
Product pages maintain considerable strategic importance for ecommerce websites. Your visitors enter your product pages not only with an intention to buy something (the most desired end action) but to also learn, research and compare what you have against a competitor. In addition to this, product pages also serve to help buyers find relevant pricing information, delivery costs, warranty and/or return policies and a whole lot more.
To be effective, your website must implement product pages that are able to satisfy each of your visitor's needs. But information isn't enough either. While providing necessary information, these pages must be convincing enough to entice your visitors to move through the purchase process -- on your site rather than on a competitor's website.
This is a tall order for pages that typically have very little content. But it's not impossible. Here are 12 things that will help your product pages convert visitors more effectively.
Calls to action
Every product page absolutely must have at least one, if not more, calls to action. The most important action a user can take is to "buy now" but other actions such as "purchase," "add to cart," "save for later," "add to wish list," etc, can be equally effective at capturing a sale.

Contact information
Not all shoppers are comfortable using web forms or wish to purchase online. Others have questions they need answered before completing their purchase. For these shoppers you should have a visible phone number or email address as well as additional contact information and purchase options available.

Consistent layout
Product pages must be consistent from page to page (product to product). Don’t confuse visitors by changing the location of information from one product to the next. Keep information consistently located on all product pages.
Overview information
Each product should contain a product summary, overview or short description. This information is best provided as high up on the page ("above the fold") as possible. Additional information such as features, specifications, etc. should be secondary.

Detail information
Leave room on the page for necessary information and details. You can also provide links to additional pages of content if necessary, but the less you force visitors to click away from the main page, the better.

Product comparisons
Allowing side-by-side product comparisons can enhance the shoppers experience. Comparisons help shoppers find the product(s) that best fits their needs and help them make the best purchase decision.

Printer-friendly option
Not every shopper will be ready to buy now and may need time to mull over their purchase. Product and comparison pages should contain printer-friendly links that allow shoppers to print the information for later reference. Once printed, this also provides them a reminder of where to come back to in order to make the purchase.
Pricing
Unless products are custom priced, pricing information must clearly be presented on the product page. If specific pricing information cannot be added to the page you should include price ranges or "starting at" pricing.

International options
If you sell products to international destinations include pricing information in different currencies. If you support a wide range of international destinations, provide a link to a currency conversion site allowing your shoppers to make the conversions easily on their own.
Quality images
Image quality plays a significant role in the mental process of making the decision to purchase. All images should be of the highest quality possible. Poor images convey poor products.
Enhanced Image views
Add additional alternate images whenever possible. Enhanced image views such as larger pictures, zoomed in and multi-angle views and even video can provide additional benefit to shoppers. This benefit enhances trust in the products shown.

The role of your product page is to inform and sell. It needs to do both. The better informed shoppers are, the more likely they will be not only to purchase from you, but to make the right purchase. A sale that later turns into a headache due to lack of information is a profit loss. On the other hand, giving visitors the information they need will steer them to the right product and help them make a informed purchase that creates profit not just from one sale, but repeat purchases for years to come.
There is a lot more that can be added to this, however much of that will be addressed when I talk specifically about shopping carts in the next installment.
Discuss this article in the Small Business Ideas forum.

Call to action links and product descriptions are surely a must have on any product page. A really helpful post. Excellent job.
All of your points have a great deal of value, of course, and shouldn't be ignored.
However, surely the most important element that will increase conversions is 'benefits'.
Why this product will save you time, make you more productive, make you super attractive to the opposite sex...whatever it is, the benefit of buying this particular product from this particular store is the single most important thing that will increase conversions.
#13... Customer Reviews
Online customer reviews are one of the few examples of socially generated content that is consistently a win for everyone. Not only do these reviews serve as powerful first account testimonials, these comments often fill information gaps left out by the merchant or manufacturers content.
I came to the website looking at the things a shopping cart must have. I certainly found more than I was looking for. Thanks for the conversion information and the homepage usability info.
TA

$100 in Free TLA's!
Increase your traffic and link popularity.
SEO Image SEO Company
Effective Internet Marketing & SEO services.
Make $5,000+ a week!
Fully automated online income system

Video blogger Sage Lewis keeps you up to date with what's hot in the world of search engine marketing.
Search Engine Guide Blog | Search Engine Marketing | Internet Search Engines | SEM Resources & Consultants | Newsletters | Advertise | About | Site Map
Search marketing information for small business owners.
Fetching the best small business news.
A friendly place to share small business ideas and knowledge.
A different kind of small business marketing conference.
Home of our network.
Copyright © 1998 - 2008 K. Clough, Inc. All Rights Reserved. Privacy
FreeFind Site Search Engine - FreeFind adds a "search this site" feature to your website, making your site easier to use. FreeFind also gives you reports showing what your visitors are searching for, enabling you to improve your site. FreeFind's advanced site search engine and automatic site map technology can be added to your website for free.
(Unpaid placement - FreeFind is a Search Engine Guide partner.)