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Usability

Stoney deGeyter

How to Fix the Bloated (Tables and HTML) Code that is Jacking Up Your SEO

Yesterday I discussed code bloat by looking at how we can move style sheets and JavaScripts off the page in order to clean the coding up quite a bit. I this third post about cleaning up bloated code I wanted to address Tables and other typical causes of bloated HTML.

Jackie Baker

Site Clinic: Navigation Usability Can Make Or Break Your Website

When it comes to the front end of a website, there are two primary areas that can make or break your online success ... your content and your navigation. SmallShipCruises.com is a very useful site offering a large selection of cruises with a variety of destinations, themes, ship types, and deals. Unfortunately, the current navigation poses some major hindrances for both search engines and visitors....

Stoney deGeyter

How to Create Effective Site Navigation that Leads Visitors to Your Most Important Content

Site navigation can come in many different flavors. There isn't just ONE way to do it correctly. If there were then every site would have navigation that looked exactly the same. So while navigation can vary greatly between sites and industries, there are certain navigational elements that should be implemented to ensure solid usability and effective website architecture.

Jackie Baker

Site Clinic: Basic Principles Of E-Commerce Design

An independent distributor sent me a plea for help: her site, Pets Love Flint River, is only generating a sale every few months. There are a few principles of web design and usability that are universally used on effective e-commerce sites that if implemented could make her site more user friendly and her sales go through the roof....

Stoney deGeyter

Three Easy Ways to Fix Broken Links and Stop Unneccessary Visitor Loss

One of the easiest ways to lose visitors from your site is through broken or invalid links. In business, it is pretty much well known that it requires less of a financial investment to keep a customer than it does to acquire a new one. The internet is really no different. Once you get a visitor on your site, or get them wanting to be on your site, it takes less investment to keep them there than it does to go bring in another new visitor. Therefore it is important to do whatever you can to keep acquired visitors on your site helping them move through the conversion process.

Stoney deGeyter

A Little Favicon Goes a Long, Long Way

I remember when favicons first started to appear, it was like, hey, how cool is that. But now they are so common that I hardly notice them anymore. Well, no, that's not exactly true. I do notice them, and like them, it's just that I'm not surprised to see them anymore. But I AM surprised when I don't see them.

Jackie Baker

Site Clinic: Professional Looking Design Drives Conversions

This week's site clinic is focused on making sure visitors like what they see when they come to your website. Studies have shown that one of the key reasons visitors spend time on or buy from a site is a professional design. If your site doesn't live up to their visual standards, you're losing conversions....

Jackie Baker

Site Clinic: Easy to Navigate Equals Easy To Buy

This week we're looking at an e-commerce website for educational toys, Brainwaves Toys. The current Brainwaves site has done many things well, especially usability of the shopping cart and checkout process. However, it needs a little help with design and navigation to get visitors to that point....

Scott Allen

Site Navigation and Usability: Easy Tips for Happy Users

Yesterday, my senses were assaulted by a large ad agency website that violated many principles of good usability and navigation. After I recovered, I realized I need to share some tips on this topic....

Stoney deGeyter

Preventing Secure & Non-Secure Site Duplication

When shoppers can access secure and non secure versions of the same page, then likely the search engines can as well. This creates almost a complete duplicate of your site, one secure and one non-secure version. It's essential to tell the search engines what to think, especially when it comes to which pages of your site should or should not be included in the index.

Stoney deGeyter

The 19-Hour Website Analysis, in 20 Minutes or Less

Performing a complete website review is rarely easy. I've found that you can start a site analysis intending to spend just a few minutes looking over it only to find that it quickly spirals into a multi-hour marathon of research. Complete website reviews can be time consuming and often produce many more hours of work beyond that. Many people want to rush into the marketing without realizing that the website itself is part of the marketing process. This is a shame....

David Wallace

SBM Unleashed: Usability and Conversion Workshop

If you've ever tried to find the spare toilet paper in someone else's bathroom, you've experienced a usability issue. Just like the owner of that bathroom, we sometimes get so used to our own sites, we can't see what needs to be fixed. In this workshop, Matt Bailey, Founder of Site Logic Marketing will walk you through common problems that can make your site a hassle for visitors to use. Find out how even the smallest change can make a dramatic impact on your site's conversion rates....

Liana Evans

Unleashed: Site Architecture by Stoney deGeyter (Live Blogging)

This is a live blogging of Stoney deGeyter's Site Architecture session at Search Engine Guide's Unleashed Conference for Small Business Marketing.  Stoney covers Website Architecture, Page / Document Architecture and Site Linking Architecture in this great session....

Stoney deGeyter

6 Quick and Easy Accessibility Issues That Make Your Visitors Happy

As more and more users gain access to the web it becomes increasingly important to ensure that your website is accessible to all, not just a few. Just as businesses must comply with the American Disabilities Act to ensure proper access to customers with disabilities, businesses should do all they can to make their websites accessible to all users regardless of the means in which they access the site. And of course not all accessibility issues involve meeting the needs of the disabled. What must be considered is the growing number of users that now access websites through non-traditional means, whether it be mobile phones or with images turned off. These users can still be your target audience and ensuring your site can be used through alternate avenues is essential to capturing that audience.

Stoney deGeyter

14 Website Usability Guidelines That Keep them Coming Back for More

Sites that are designed to sell products and/or services must go the extra mile to enhance the visitor's engagement with the website. Shopping cart abandonment (shoppers abandoning their carts before deciding to pay for the "items" they've added to their cart) can result in a significant loss in potential sales. But much of that can be reduced when the shopping process is streamlined and geared for shopper satisfaction. The selling process--from initial interest to the very last checkout page--must be able to grab shopper's attention and proceed to drive them through to the finalization of the sale. But even...

Stoney deGeyter

10 Ways to Help Your Visitors Trust You

Trust is a key usability issue when it comes to running a successful online business. Most people automatically view web businesses with a bias against them compared to their brick and mortar counterparts. Your ability to convince your visitors that yours is a trustworthy business is one of the key components to getting visitors to convert into customers. Creating a website that conveys trust can be tricky. There are rarely any answers that are always "right" for every visitor. There are, however, several factors that have universal appeal to the weary shopper.

Matt Bailey

Three Recession Proof Tactics You Can't Afford to Miss

SEO, Usability, and Analytics are the best investment that you can make for your online business. In fact, dollar for dollar, these recession proof tactics should result in some of the best ROI you'll see from your web site. If you're still on the fence when it comes to investing in any of these three areas, you could be missing out on a wide-open opportunity to get the most out of your website.

Stoney deGeyter

11 Ways to Fill Your Shopper's Cart

Since the "purchase" is the ultimate conversion, it is imperative that you remove as many obstacles from the customer's research-to-buy cycle as possible. Providing your visitors the key ingredients in their shopping experience creates a smooth and worry-free transaction process. The easier it is to shop and buy the more customers will overcome the natural hesitations that many feel before they commit by hitting the final "complete order" button.

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